I’ve been working for PPS for three months now, and in my time so far, I have learnt many a thing! Namely; always expect the unexpected in recruitment where no day is the same and – always get the breakfast egg and bacon sandwich on Fridays.
I thought it would be a good idea to share what I’ve learnt so far in the form of a blog – a Taylor’s Top Tips to Tremendous Recruiting, if you will. Read through, and recruiters – new and experienced, share your thoughts and your tips below!
1. Candidate experience is key!
Customer service is something most associate with hospitality and retail, however it is just as important in recruitment. You want the “customer” in your recruitment process – the candidate – to have the best candidate experience they can have. This doesn’t mean giving them the job, this means regardless of the outcome of their individual application, the candidate is put first throughout the entire process – at every touch point. Whether it’s a general enquiry or calling to offer a candidate, always try to build a good rapport, be empathetic and make them feel like the Number One priority – always.
2. Always have a plan B
Recruitment is notoriously unpredictable and known for its unexpected nature; jobs coming in thick and fast, candidates dropping out minutes before interviews. With this in mind, it is great practice to have a contingency plan when mistakes occur, when life happens, when minds change. Always be on your toes! Be ready for anything! [Insert another cliché here!]
3. Never make promises you can’t fulfil – learn how to say no!
We’ve all been here. We have a moment to spare (it doesn’t happen very often), and a client gets in touch asking for a teeny tiny favour. What do you do? You, of course, help out and in turn, this helps the client relationship. However, it is important to remember to set boundaries with your clients. This is, after all, a business relationship in which you – the recruiter – know more about recruitment than your client. What may seem like a harmless favour now can easily turn into a long-standing inefficient and unprofitable situation in which the overall recruitment process suffers. It pays to know when to say yes, and when to say no.
Above all however, you’ll be hard pushed to find an industry that keeps you on your toes as much as recruitment does. You get to help candidates make career moves that can intrinsically improve their quality of life. You guide companies build workforces of dedicated and talented employees to drive success and growth.
Written by Jon Taylor, Graduate Trainee Recruiter at PPS
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