ppsworks

May 24, 2013

‘I want to feel the love!’ Candidate experience in recruitment.

Filed under: Applicant tracking, Job applicants, Recruitment, Poll, Social Media, CV, Talent Pool, interviews — Tags: rpo, recruitment, candidate experience, Poll, candidates, applications, love, have your say, we LOVE recruitment, New recruitment, applicant — ppsworks @ 11:11 am

What communication do you send to your candidates when they apply for a job with you?

How do you treat your applicants?

Are you proud to boast that they represent your organisation in a great light, and give applicants a great experience of your employer brand?

Often your candidates are also your customers, yet for many organisations they are not afforded the same consideration as a customer would, and we’re not sure why.

We often hear that the ‘volume of applications doesn’t allow us to respond to every applicant – we don’t have time’. Yet organisations expect candidates to take time out of their busy lives to fill in applications forms and answer questions, so these people can be left deflated by the experience and with a negative impression.

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Here at PPS we carefully manage our client’s employer brand by ensuring that ALL candidates receive communications at every step of the recruitment process. We really don’t think it’s hard to do this, our systems are automated on candidate sifting to send the appropriate email or text, however, the communications that do go out are personalised and provide either a thank you or update to those candidates who do apply.

We survey applicants and ask about their recruitment experiences – we want to ensure that we exceed their expectations from a recruitment team.

Here’s the feedback we have received:

“I have been amazed by the application process and how friendly the staff have been, setting a very high bar on what to expect from the brand. If this is just the start I cannot wait to see what working for you is like”

“The whole process throughout has been very simple and has been organised with great thought and depth. It just shows how much COMPANY puts into the recruitment process”

“I had regular contact from the recruitment team. I knew exactly where I stood at each stage of the process”

“Regular contact was received and made me feel that the COMPANY realty were interested in my application”

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Written by Debs Edmondson, Major Accounts Director at PPS Works.

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May 17, 2013

Six things to look for in an RPO

Filed under: Corporate Blog, Everest RPO, Job applicants, PPS Works, Recruitment, Talent Pool, Temporary recruitment — Tags: Campaign Recruitment, Everest RPO, How to Recruit, Recruiting, recruitment, recruitment and your brand, Recruitment Outsourcing, recruitment process outsourcing — ppsworks @ 3:39 pm

The recent release of the Everest - Recruitment Process Outsourcing (RPO) – Service Provider Landscape with PEAK Matrix Assessment 2013 gives some useful insight into what RPO is about in an international context, and also gives us an opportunity to ask how it is different at a local level.

Recruitment Process Outsourcing

Everest Group defines RPO as transfer of ownership of all or part of recruitment processes or activities on an on-going basis rather than “out-tasking” arrangements (typically handled by recruitment agencies, staffing companies, or executive search firms) that are managed on a project-by-project basis.

This distinction is much more blurred when looking at the local level, with plenty of recruitment agencies looking to add RPO type service alongside their more traditional offerings.

So what should you be looking for if you want to “transfer of ownership of all or part of recruitment processes on an on-going basis” to an external provider?

With the help of Everest research, and PPS’ own experience, we propose the following list:

1) Market segments – make sure that the providers that you consider are specialists in your area. RPO is about the process, but it’s mostly about the recruitment, and so doesn’t differ from other services in requiring a knowledge of the market and the candidate.

2) Account Management – make sure that your account manager knows as much or more about recruitment than you do! And that they quickly come to understand exactly what sort of talent your organisation needs. Expect to be challenged in what you are doing – this is what you are paying for.

3) Technology – this needs to fit your process, rather than the other way around. Applicant tracking and talent pool management systems have come a long way recently, but configuration to your requirements is likely to be more relevant than some of the fancy functionality available.

4) Management Information – this should demonstrate how you are recruiting better talent more efficiently than before, and over the length of your contract. Hiring Managers will need to be persuaded by any change, and direct evidence that the RPO is helping them deliver is essential.

5) Resourcefulness – Twitter, Pinterest, Situational Judgement Tests, video assessment – all aspects of sourcing and screening talent that have emerged over the last few years. What will be next? Are you going to hear about it from your RPO once it is relevant to your business? You should!

6) Your brand – An applicant sourced and screened by PPS for one of our RPO clients recently fed back to us that though they were disappointed to not have been selected for the role, they were so impressed with the company, that they had gone out and bought one of their products. Make sure you select an RPO that guarantees to uphold your brand 100%.

So what do you think? Disagree with any of these? Think that another aspect of RPO provision should have made the top 6? We would love to discuss it with you.

Written by Will Shepherd – Managing Director of PPS Works Ltd

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May 7, 2013

I wellz wnt a job innit – Young people in the job market

Filed under: Applicant tracking, Corporate Blog, Graduates and Industrial Placement, interviews, Job applicants, PPS Works — Tags: applicants, applications, comment and share, expectations of jobs, job market, tell us your thoughts, want too much, what do you think, young people — ppsworks @ 12:49 pm

Giv uz a good job bruv?

According to a report from the CIPD (Chartered Institute of Personnel and Development), young people are using more and more “text-speak” in applications and have unrealistic expectations of the job market.

They also claimed that young people have a lack of understanding of basic common sense when it comes to interviews. That means turning up in inappropriate gear, turning up late, or not even turning up at all!

Full story: Daily Mail

Have you ever had a candidate who has not taken the application process seriously?

Let us know your thoughts!

Written by Hannah Adkins, Marketing Executive at PPS.