Are you proud to boast that they represent your organisation in a great light, and give applicants a great experience of your employer brand?
Often your candidates are also your customers, yet for many organisations they are not afforded the same consideration as a customer would, and we’re not sure why.
We often hear that the ‘volume of applications doesn’t allow us to respond to every applicant – we don’t have time’. Yet organisations expect candidates to take time out of their busy lives to fill in applications forms and answer questions, so these people can be left deflated by the experience and with a negative impression.
Here at PPS we carefully manage our client’s employer brand by ensuring that ALL candidates receive communications at every step of the recruitment process. We really don’t think it’s hard to do this, our systems are automated on candidate sifting to send the appropriate email or text, however, the communications that do go out are personalised and provide either a thank you or update to those candidates who do apply.
We survey applicants and ask about their recruitment experiences – we want to ensure that we exceed their expectations from a recruitment team.
Here’s the feedback we have received:
“I have been amazed by the application process and how friendly the staff have been, setting a very high bar on what to expect from the brand. If this is just the start I cannot wait to see what working for you is like”
“The whole process throughout has been very simple and has been organised with great thought and depth. It just shows how much COMPANY puts into the recruitment process”
“I had regular contact from the recruitment team. I knew exactly where I stood at each stage of the process”
“Regular contact was received and made me feel that the COMPANY realty were interested in my application”