Any recruitment process worth its weight in gold has a thorough screening practice in place – one that swiftly distinguishes the suitable from the unsuitable, saving time and money for the employer along the way. The good folk at PPS employ a number of
screening techniques; not least, the mighty telephone screen.
A pre-employment telephone screen is a great way to determine the fit of a candidate to a specific role. In turn, as recruiters, we can quickly establish which candidates to focus our resources, energy, and time on. Overall, this delivers a far more streamlined recruitment process – in which, both candidates and employers benefit.
We’ve devised 5 reasons why telephone screening should be a part of your recruitment process;
The telephone screen process can be as quick or as elaborate as your client’s needs require. The purpose is to identify if the candidate is a good fit, and if they should progress to the next stages of the recruitment process. The more you find out on the phone, the easier it is to make an informed decision on a candidate. As such, the telephone screen is good tool to have in your recruitment armour.
2. Deciding factor
It is a great way to decipher, in a few minutes, a candidate’s communication skills – a key attribute which may not always come
across in an application form or CV.
The candidate that looked great on paper? A telephone screen might highlight a poor communicator in real life. Got a candidate you can’t decide on? A quick 10 minute chat could confirm your suspicions and save you from putting an unsuitable candidate through, and an employer’s time from face-to-face interviewing them. Either way, a telephone screen helps such things slipping through the radar, and harming the quality of the later stages of recruitment.
3. Fill in the gaps
In today’s job market, it’ll come as no surprise that you may receive a number of applicants with missing gaps in their
employment history. Taking the time out to call the candidate and conduct a telephone screen can help to fill these gaps in. Again, this helps you, the recruiter; to make a well-informed decision about a candidate. More importantly, it gives those who have been out of employment, a fair chance to put forth their suitability for a role.
4. Determines candidate’s ability to think on their feet
Most candidates won’t expect to be involved in a screening over phone. As such, it’s a great window for you to find out what they
really know about the role or the company, rather than what they are able to research before an arranged telephone interview.
Since you won’t be able to see the person, your initial reactions will be based solely on the content and delivery of the responses provided, rather than by physical appearance or facial expressions. This is always a positive!
Do you agree with us? What are your thoughts on the value of telephone screening? Do you employ it yourself and find it useful, or are you dubious about its benefits? Comment below, tweet us, chat to us on our LinkedIn page – we would love to hear from you!
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